WELCOME
TO TRAINEROO!
Looking for a training, workshop or a (cultural) change program in your organization? At Traineroo, a training is never just a training. We facilitate an inspiring online and offline learning environment in which participants connect, reflect and grow. In both skills and behaviour. Whether it is an in-company training, open training or tailor-made program: together we design the most optimal “learning journey” to achieve your (learning) objectives!
IN-COMPANY
TRAINING COURSES
Our expertise? Service, customer experience, leadership and team building! Our passion? Guiding internal trainers and on-the-job coaches. Because the real change happens AFTER the training …
WELCOME
TO TRAINEROO!
Looking for a training, workshop or a (cultural) change program in your organization? At Traineroo, a training is never just a training. We facilitate an inspiring online and offline learning environment in which participants connect, reflect and grow. In both skills and behaviour. Whether it is an in-company training, open training or tailor-made program: together we design the most optimal “learning journey” to achieve your (learning) objectives!
Traineroo Mock-up copy
IN-COMPANY
TRAINING COURSES
Our expertise? Service, customer experience, leadership and team building! Our passion? Guiding internal trainers and on-the-job coaches. Because the real change happens AFTER the training…
BLENDED
LEARNING
At Traineroo, every training is a ‘blended’ learning journey and includes online training and e-learning. Design your own learning journey from over 30 learning modules and activities. Or select one of our pre-designed ‘Impact Levels’, applicable to any training!
PARTICIPANT REVIEWS
How do participants experience our learning journeys? Check out our average score* on experience and relevance. Or read some reviews from our customers!

* based on the most recent participant evaluations. After all, you are only as good as your last performance!

Experience
0%
Relevance
0%
e-Learning-Training-Mobile-App-and-Platform
BLENDED
LEARNING
At Traineroo, every training is a ‘blended’ learning journey and includes online training and e-learning. Design your own learning journey from over 30 learning modules and activities. Or select one of our pre-designed ‘Impact Levels’, applicable to any training!
MOST POPULAR
TRAINING COURSES
Learn more about our most popular training courses related to customer experience & service, leadership development, vitality & happiness, strategy development and personal effectiveness. We have listed them for you, based on the number of participants and reviews over the last 12 months. Looking for a specific training or need some advice? Feel free to contact us, we are happy to assist!
Customer Experience
Ready to take the service and customer experience to the next level? Traineroo is specialised in customer experience and service training programs. And more specifically: we are experts in changing behaviour! No boring training with the well-known models. A session with "experience based" assignments, reflection on behavior and lots of energy!
Sales & Account Management
Looking for sales training for your team? Do you want to boost the average spend per customer / guest? Or maybe even learn how to work on a more strategic level with dynamic pricing and Revenue Management? Our sales trainers will sharpen the skills and commercial behaviour of your team. And provide them with the necessary tips, tricks and tools to take sales within your organisation to the next level.
Leadership & Management
Do you want to bring leadership to the next level within your organisation? Traineroo Academy offers various leadership training programs. Available as open training or in-company training. We also develop and facilitate customized leadership programs. From a one-day training aimed at specific leadership skills to an extensive leadership development program and (foreign) leadership journeys.
Teambuilding
Looking for a training or workshop to boost teamcollaboration- and performance? Traineroo helps teams to connect, reflect and grow. They will (learn how to) appreciate each other (even more) and contribute to a working climate in which appreciation, constructive feedback and reflection are key.
Train-the-Trainer
We believe that every leader should develop themselves in training skills. In essence, your role as a leader is to inspire and facilitate your team to get the best out of themselves. And that is exactly what you learn in our Train-the-Trainer (TTT) programs. Traineroo offers Train-the-Trainer programs at different levels. We also help in-company trainers to boost their performance and design meaningful training programs. Have a look at our options! Any questions? Just drop us a line!
Personal Effectiveness
A Time Management training to work more effectively? Or do you just want to profile yourself better during meetings and presentations? Traineroo offers a wide range of Personal Effectiveness training programs. Whether you are in need for a communication training or just want to boost your presentation skills. Have a look at our training curriculum and experience the power of our learning journeys!
DISC Assessment
Deepen your understanding of yourself and others! DiSC is a personal assessment tool used by more than one million people every year to help improve teamwork, communication, and productivity in the workplace. The DiSC model provides a common language people can use to better understand themselves and those they interact with. And then use this knowledge to reduce conflict and improve working relationships. A DiSC assessment can be combined with leadership training programs and/of team building sessions.
Vitality
You don’t have to be sick to get better! Do you want to work on vitality and employee happiness in your team or organisation? Do you want employees to feel socially and emotionally safe at work? Traineroo helps organisations to increase vitality and engagement. And we also help measuring it and translate results into action to boost employee engagement.
Strategy Development
Transforming your company strategy into departmental action plans? Do you want to translate your core values into concrete observable behaviour and make them an essential part of your corporate culture? Or do you want to take Talent Development within the organisation to a higher level? Our “strategy & development” training courses will guide you with functional and workable formats.
LEARN MORE ABOUT
TRAINEROO.APP
TRAINEROO.APP LEARNING PLATFORM SOON AVAILABLE FOR iOS AND ANDROID!
Traineroo App Store
Traineroo Google Play
LEARN MORE ABOUT
TRAINEROO.APP
TRAINEROO.APP LEARNING PLATFORM SOON AVAILABLE FOR iOS AND ANDROID!
CONTACT US NOW
CURIOUS?
Curious about what we can do for you, your team or organization? We would love to learn more about your (development) challenges. Click the contact button below and send us a message. We’ll get back to you within 8 hours, guaranteed!
WHAT OTHER PEOPLE SAY
ABOUT US
Pui Ho - Trainer Tortilla Mexican Grill
Pui Ho
Le Pain Quotidien
Head of Training UK & Ireland

Love the style! As a trainer, it’s always great to watch fellow trainers work. I felt energized and inspired in the two days I spent with their trainer Jeroen van der Schenk and, to prove you can still teach old dogs tricks, I learned a few tips from him!

Denis Drossart - Selina Hotels
Denis Drossart
Selina Hotels
Global VP Operations, Guest Experience & Culture

It has been an absolutely pleasure and true gem working with them! They are true customer experience professionals and have been a key player in our Brand activation journey. Jeroen is an expert in advising, coaching, and inspiring his audience. He made a significant impact on our teams’ behavior to help them engage on a delight level with our guests and team members. It’s with absolute confidence that I would recommend them to any company looking to improve their culture & customer experiences.

Mark Kirby - Emaar Hospitality - Address Hotels Downtown Dubai
Mark Kirby
The Address Hotels Dubai
Area General Manager

I first met Jeroen whilst working on a new project for The Address Hotels Cluster. As a consultant trainer and expert in structural change into a new NXT Level innovative culture, Jeroen was heading up the leadership training. He is extremely professional in training and has an ability to connect emotionally with his delegates. His humbleness and ability to be so open about his own experiences and stretches, enabled an immediate buy in with the leaders. He trains with clear examples and solid experiences from the field which is up to date and relevant. He is not afraid to highlight any challenges ensuring that everyone is at the same pace. Over the COVID-19 lock-down he continued an online 8-week training program, keeping our hotels to remain connected, keeping alive the work and mindset shift pre COVID. I would have no challenge in recommending him to other companies and organisations and would love to continue to work with him in the future – a true gentleman.

Jan Doove - Directeur Doove Care Groep
Jan Doove
Doove Care Groep
CEO / Owner

At Doove Care Group we have the ambition to grow in leadership with our management team. As a manager in a growing organisation, you will be in charge of increasingly large teams and you will have to develop skills to deal with that. The board and management of Doove Care Group have been working with Erik van Straaten and Nino Jacobs for several years now. And for good reasons. Erik and Nino immersed themselves in our organisation, but also in our people. They quickly get to know your team and understand the challenges that needs to be worked on. Several times a year, Erik and Nino coach our team through the pitfalls of growing organisations. How do you get your team on board in changes? How do you deal with resistance? But also soft skills of leadership are extensively discussed and there is a lot of attention for mutual relationships in the team. The positive effect of development in leadership and team dynamics we are experiencing is extremely important. Erik and Nino facilitate, direct and organise based on their vision of leadership development. Always in consultation with the management, making it a truly tailor-made solution for our company.

Yvonne Stas - HR Manager SMART Photonics
Yvonne Stas
SMART Photonics
HR Manager

The vitality workshop “Healthy Work Pressure” has given us a better understanding of work stress and the importance of mindset in it. What do you find important and how do you react to situations? When you feel good about yourself as a person, have made good (work) choices and have a positive mindset, you will experience less work stress. In addition, it was very connecting to do this workshop together because we’ve got to know each other better on sensitive topics. This contributed to more understanding for each other!

Lydia Kers - Traineroo
Lydia Kers
Fletcher Hotels
Front Office Manager

Jeroen Bosman is an inspiring personality! Spontaneous, full of energy and present in a very positive way. He speaks a huge number of languages, is knowledgeable and ambitious with an eye for detail. Even in difficult situations, he maintains calm with a nice sense of humor. Jeroen is able to have a positive effect on the team and organisation with his methods and attitude!

Ralf Reuken - Algemeen Directeur Traffic Service Nederland
Ralf Reuken
Traffic Service Nederland
CEO / Managing Director

Together with Jeroen we mapped the Culture DNA of Traffic Service The Netherlands. Thanks to Jeroen’s connecting behaviour, we managed to define our identity within a short period of time. With commitment of all team members! Jeroen has been inspiring, confronting, but above all indispensable to us. #veryhappywiththeresult

Francesco Monaco - Apollo Hotels
Francesco Monaco
Apollo Hotels
Managing Director

We invited Jeroen van der Schenk to lecture at our annual commercial day. The idea was to give our team more insight into the changing ways of (online) communication with our guests. It turned out to be an exceptional, dynamic, and fun session. The professionalism and pleasant approach literally lifted our day: The Sky was certainly The Limit!

Jan Bon - Ford Academy
Jan Bon
Ford Motor Company
Manager Ford Academy

Jeroen van der Schenk has provided various training, coaching and presentation sessions for the Ford Academy. This has laid the foundation for awareness of the digital world in our organisation. They can motivate people like no other in an infectious way, both in groups and individually. A pleasant and reliable partner to work with.

Vas-Morrien-SIXT-Traineroo-Training
Vas Morriën
SIXT Rent-a-Car
Sr. Executive Manager Performance & Skills

Jeroen has a unique way of capturing and engaging small and bigger groups. Also, I like the way he uses his own experience in relation to the content/topic, this makes people relate and remember in a better way. That same experience also makes sure he has a solution or best practice for everything. Jeroen van der Schenk is a one-in-a-million guy, with a great view on customer/guest experience. His universal character fits many (company) cultures.

Jerome Vandermeulen - Founder of Manhattn's
Jerome Vandermeulen
Manhattn's
CEO / Founder

Jeroen puts his passion into every single training or workshop. And fundamentally understand the importance of customer-centricity and caring more about the details. The trainings are simply profound and challenges the hospitality DNA of every participant, because of his longstanding expertise in this field. Keep up the great work!

Joost Serrarens - The Student Hotel - Kirsten Lang Traineroo Training Coaching Consultancy
Joost Serrarens
The Student Hotel
COO

Since 2014, Kirsten has been involved in a wide range of strategic projects (IT, HR, Operational, Quality, etc.) during the start-up and upscaling phase of The Student Hotels. I’ve had the pleasure of working with her on most of them. Successful project management is a combination of hard and soft skills. Delivery of the project, on schedule, on budget and the ability to deliver a positive experience to the team around you. Kirsten is a master at managing that combination and always delivers! Very passionate, motivated and focused.

Mark Struik - Postillion Hotels - Kirsten Lang Traineroo Training Coaching Consultancy
Mark Struik
Postillion Hotels
Commercial Director

Kirsten Lang is very professional and has extensive relevant expertise. Both in terms of content and project management. She gave me the confidence that the project was in good hands with her. Kirsten made sure that everyone fulfilled his / her tasks, regardless of their position inside or outside the organisation. I also greatly appreciated her critical opinion. She often held up a mirror to the organisation (and me) which prevented us from settling for just 80%. At the same time, Kirsten coped well with decisions that may not have been her immediate preference. All in all, it became a very successful project, both in terms of technical implementation and on the process side (and within budget). Big compliment and I can highly recommend Kirsten as a business partner!

Monika Sand - Lindner Hotels Resorts - Kirsten Lang Traineroo Training Coaching Consultancy
Monika Sand
Lindner Hotels & Resorts
Corporate Revenue Manager

At Lindner Hotels Group, we have had the pleasure of working with Kirsten Lang as our trainer for Revenue Management training courses. We have experienced Kirsten as a very professional trainer, who, thanks to her broad experience, helped improve our training sessions during the preparation. Thanks to her knowledge and motivation, Kirsten provides valuable insights. Her passion for Revenue Management is contagious! We would love to work with Kirsten again in the future.

Felix Hillen - The Student Hotel - Kirsten Lang Traineroo Training Coaching Consultancy
Felix Hillen
The Student Hotel
Managing Director

What a pleasure it is to work with Kirsten! Whether it is the implementation of new information systems across the company, setting up a training program or organising hotel opening teams, Kirsten gets things done. She managed complex projects in our highly dynamic setting, guarding milestones, budgets and quality. And all in a relaxed and fun way, creating buy-in from all involved. Can’t wait for a next project!!

Rick Dieteren - Van der Valk Hotels - Kirsten Lang Traineroo Training Coaching Consultancy
Rick Dieteren
Van der Valk Hotels
Revenue Coördinator

Kirsten Lang provided us with a very targeted revenue management training. We gained a lot of knowledge from a real pro! We have been given many goals to get started with revenue management in the coming year and to broaden and improve the revenue strategy within Hotel Heerlen in a very professional way.

Ulf Kowanda - Traineroo Start Reverse Performance Solutions
Ulf Kowanda
Kowanda Performance Development
Director / Owner

I had the pleasure to work with Nino over the last five years as great partners and on several projects. Nino really is an expert when it comes to learning design as well as an excellent trainer and facilitator of high-class leadership programs. His eye on individual and team development, really is allowing others to reflect and grow. This also helped me a lot to develop my personality. Thank you! His ability to connect with all kind of people makes every interaction fun, supportive and success oriented. I definitely recommend Nino to everyone who wants to develop personally as well as a team.

Yentl Syoen - Umamido - Train-the-Trainer at Traineroo.com
Yentl Syoen
Umamido Ghent
Lead Manager

Learned a lot during the 2-day Train-the-Trainer training we had. Traineroo.com nows how to get the best out of people and helps you how to train a group of people, keep their interest (and how to make them quiet 😁). Had to step out of my comfortzone for, this but I’m proud that I did! Useful skills I can use everyday at my job. Looking forward for the next ones. Thank you Jeroen!

INSPIRATION
TRAINEROO BLOG

Our trainers and learning design experts regularly share inspiring articles on trends and developments in the field of leadership development, customer experience and personal development. But also about interesting cases, white-papers and much more! Stay informed? Sign up for the Traineroo Updates!

Leadership Culture Development Trust - Traineroo small
18 Feb: A Culture of Trust

We have known all along that to get any semblance of a culture going within an organization, the first and foremost requirement is to create a Culture of Trust. Nothing more can provide a base as strong as trust for any company culture to grow and prosper. Why? Because apart from the thousands of researches which have demonstrated this, human nature is it’s biggest supporter…

Start your business for good - Business Model Start-up Checklist
12 Feb: 7 Steps That Will Launch Your Business For Good

Do you recognise these moments, that your mind is drifting away, and you think about all the things that you could do to make this world a better place? If only you had the perfect idea. If only you had more time. If only you knew how to move it forward… Stop beating around the bush. If you want to change the world, start a business! We will show you which 7 steps you have to take to launch your business for good.

Remember Names - Training Skills Train-the-Trainer
10 Feb: How do you remember participant names in a training?

As a trainer you meet new people every day. Connecting with participants is a fundamental part of the learning process. Using a name when addressing someone contributes to their sense of connection and involvement. But when you see so many people passing by, how do you remember all those names?

FOLLOW US ON
INSTAGRAM
Training - Traineroo Instagram 1
Traineroo.com Weblog
Training - Traineroo Instagram 2
Training - Traineroo Instagram 4
Traineroo - Jeroen van der Schenk
Training - Traineroo Instagram 3
Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.