Jeroen Bosman has a background in aviation, hospitality, the hotel industry, education and hospitality. With over 25 years of experience in training and coaching, Jeroen helps organisations, people and teams in the development and implementation of strategy and service concepts.

As an expert in the fields of business model innovation and service design, Jeroen is a frequently asked speaker and trainer. Taking the stage all over the world! In addition, Jeroen is affiliated with Hotelschool The Hague, lecturer at 5 leading international universities and co-writer of various Business Model- and Customer Experience books.

As founder of Concept Innovators, Jeroen is often deployed in the development and implementation of new hospitality and service concepts. Creating the future together: the best thing there is! Are you looking for a passionate and inspiring partner to explore new markets with customers, developing new ideas and service concepts? Feel free to contact Jeroen!


Do you want to get in touch with Jeroen Bosman? You can send a message directly using the form below. He will get back to you soon!

The true sign of intelligence is not knowledge but imagination…


From his passion for customer experience and business model innovation, Jeroen Bosman regularly writes articles, interviews and white papers. Would you like to stay informed about topics such as Business Model Innovation, Customer Experience, Customer Journey Mapping, Service Design, Luxury Marketing, Innovation Sprints and Trend Forecasting? Sign up for our monthly Traineroo Update!

Lydia Kers - Traineroo
Lydia Kers
Fletcher Hotels
Front Office Manager

Jeroen Bosman is an inspiring personality! Spontaneous, full of energy and present in a very positive way. He speaks a huge number of languages, is knowledgeable and ambitious with an eye for detail. Even in difficult situations, he maintains calm with a nice sense of humor. Jeroen is able to have a positive effect on the team and organisation with his methods and attitude!

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