Upselling in Retail

INCREASE AVERAGE SPEND WITH A CUSTOMER-CENTRIC APPROACH

ABOUT Upselling in Retail

People are making the difference in retail. Sales is just a result of your customer-centric approach. And yet you can actively influence this result. And thus increase the average spend per customer. Building up trust (quickly), the right sales skills and the pleasure of proactive advice will boost sales and you having fun! This one-day training ‘Upselling in Retail‘ is suitable for all employees with direct customer contact.

FOR WHOM

The Upselling in Retail training is relevant for employees and managers who have direct customer-facing contact. Whether this is in a supermarket, a bakery or fashion store. Upselling in Retail is also very suitable for employees who interact with customers by phone or online via email, whatsapp and chat. Have a look at the learning objectives and training topics for more information about this sales training!

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LEARNING GOALS
WHAT WILL YOU LEARN?

Prior to the Upselling in Retail training you will receive a digital intake survey, asking you to think about what you want to get out of this sales training. What are you already doing very well from a commercial perspective, and which skills and/or behaviours do you want to further develop? On a scale of 1-10, how comfortable are you in upselling? With this information, we ensure the training to match perfectly with your learning goals. When we conduct this training as an in-company program, an intake meeting with the client is also part of the learning journey. Together we will look at the context of personal development within your organisation from a broader perspective. Below you will find a brief overview of learning objectives for this training.

AFTER THIS TRAINING:
  • you are able to quickly gain insight into the needs of your customers;
  • you’ll advise your customers with (even) more confidence and pleasure;
  • you have grown in pro-active upselling skills and are able to boost the average spend;
  • you can describe products in terms of features and benefits for the customer;
  • you will work (more) systematically on optimising sales and revenue.

Is the ‘Upselling in Retail‘ training the perfect match with your learning goals? Request a proposal for an in-company training Upselling in Retail. Do you have (partly) different learning objectives? We are happy to advise you on a tailor-made training program. Fully focused on your team, organisation and learning goals!

TRAINING TOPICS
CONTENT OF THE TRAINING

The training Upselling in Retail is a sales training with a specific focus on upselling. The training is interactive and based on ‘experience based learning’. In short: learning by experiencing! Below you’ll find an overview of the main topics of this sales training.

  • What is Upselling?
  • The potential of Upselling
  • Sales versus Margin
  • Sales skills
  • Building trust
  • Questioning techniques and analysis of customer needs
  • Selling modularly, step by step
  • The Importance of Having Fun in Upselling
  • Upselling = preparing!
MORE THAN JUST A TRAINING

At Traineroo, a training is always part of a ‘learning journey‘. All open training courses include ‘Impact Level 1’ by default. Scroll down to learn more about the learning journey included in this training. If you opt for an in-company training Upselling in Retail, the learning journey can be optimised with additional modules. How about 1-on-1 coaching from one of our Master Trainers, mystery visits to measure sales activities or tailor-made support in the development of sales skills?

INVESTMENTS
IN-COMPANY TRAINING

From € 151,00 per participant* (excluding location costs)

Would you like more than 4 employees to participate in the training Upselling in Retail? We strongly suggest to have this training take place as an ‘in-company training’. If you want more than 15 employees to participate, we will split up the group or deploy an extra trainer. With an in-company training you can design the ‘learning journey’ yourself. We offer 4 default Impact Levels which, based on your wishes, can be further expanded with, for example, on-the-job coaching or a mystery visit.

* This fee is based on 15 participants, including learning journey ‘Impact Level 1’. Do you want to get (even) more results from this training? You can expand the learning journey by choosing a different learning journey or add separate learning modules.

TAILOR-MADE TRAINING

From € 205,00 per participant* (excluding location costs)

Do you really want to optimally align the Upselling in Retail training with the learning objectives for your team or organisation? We are happy to develop a tailor-made training for you. By using existing content to save costs of course. Depending on the current situation and the desired situation, we determine the learning objectives together. And based on that the most optimal approach. In addition to training and workshops, we also offer over 20 learning activities. From e-learning to virtual training. From mystery visits to gamification assignments and on-the-job coaching. Contact us for (free of charge) advice!

* This fee is based on 15 participants, inclusief learning journey ‘Impact Level 1’, limited adjustments to the training content and additional preparation time from your trainer. 

CONTACT US
CONTACT #TEAMTRAINEROO

Any questions about Upselling in Retail? We are happy to assist! Please fill in the contact form below, we’ll get back to you within 4 hours (7 days a week between 07:00 – 22:00). You can also reach us by phone during office hours via +31 (0)35 – 23 40 660.

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Upselling in Retail Sales Training

From €151 per participant*

1 day + e-learning

Level: Basics

You decide whether your customer will be a nice customer…

YOUR LEARNING JOURNEY

Learning is a continuous process. Participating in a 1-day Upselling in Retail training will be inspiring. You will sharpen your sales skills, gain knowledge and exchange experiences with other participants. And then … you will have to apply what you have learned in practice. And that’s not easy! In most training courses, the real change needed is a behavioural change. And you’ll need more to make that happen! That’s why we work with ‘learning journeys‘. In addition to a number of fixed learning journeys (Impact Level 1 – 4), we offer over 20 additional learning modules for our sales training courses. By default, this training comes with Impact Level 1. What that means? Have a look at your learning journey below.

After registration you will receive a personalised invitation for the Upselling in Retail training course. In addition to practical information such as training dates, times and location, we also pay attention to creating context. What does this sales training for retail entail? What can you expect and above all: how can you prepare yourself to get the most optimal result?

The Upselling in Retail training is connected to learning objectives. But what do you want to get out of this training course? How are you performing at this moment, and what expectations do you have? When will this training be successful for you? The trainer will use your input to prepare for the training. By doing so, the training will be (even) better suited to your development needs.

Before the training kick-off, you will receive an invitation to our learning platform Traineroo.app. An e-learning module is waiting for you. By completing this e-learning module you are (even) better prepared for the training. And all participants will have the same starting point. In the online learning platform you will also get to know the other retail professionals.

The time has finally come: the 1-day training Upselling in Retail takes place. We believe that people learn by experiencing. Interaction, connection and reflection are the essence of our training courses. And fun. Because developing yourself should be fun too. Our trainers are experts in “managing” energy levels and group dynamics. Our retail training courses are exclusively facilitated by Master Trainers with extensive (international) retail experience. That is why we guarantee that every participant, including you, will rate the training with at least an 8 (on a 1-10 scale)!

Reflection is part of our DNA. That is why we will evaluate the training Upselling in Retail together with you. How did you experience the training? What have been the most important learning moments? How do you look back on your own development during the training? Training should have an effect. We guarantee an average rating of at least an 8 (on a scale of 1-10). Do you rate your experience below an 8? Then we will solve that together. No additional costs apply. Simply because we don’t settle for less!

Completed all parts of the Upselling in Retail learning journey? Then you will receive your Traineroo Certificate of Participation. This certificate is added to your learning profile via the online learning environment and can also be downloaded there. Just like all the handouts from this training.

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LEARNING JOURNEYS

DESIGN YOUR OWN LEARNING JOURNEY
AND THE IMPACT OF THIS TRAINING. LEARN MORE ABOUT OUR UNIQUE TRAINEROO LEARNING JOURNEYS!
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SALES & ACCOUNT MANAGEMENT

Not exactly what you are looking for? Have a look at the other training courses in “Sales & Account Management“. Or contact us to design the optimal learning journey matching your learning goals. We are happy to assist!

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