Customer Experience

Jeroen delivered a Masterclass for Twinfield specifically for accountants. That was the start of a great collaboration, culminating in his role as chairman during the National Accountancy Day. Although Jeroen is a frontrunner when it comes to disruptive business models and building valuable connections, his down-to-earth approach enables him to truly reach, move, and captivate people. A meeting with Jeroen always brings value. Thanks to his enthusiasm, expertise, and unique perspective. Truly inspiring. To me, Jeroen is living proof that sharing knowledge multiplies impact, connection, and engagement.

Together with Traineroo, we mapped out the Culture DNA of Traffic Service Nederland. Thanks to Jeroen’s ability to connect people, we made major progress in a short time in defining our identity. Jeroen has been inspiring, at times confronting, but above all indispensable to us. #veryhappywiththeresult

Jeroen is a one-in-a-million guy, with a great view on customer/guest experience. His universal character fits many (company) cultures. He has a unique way of capturing and engaging small and bigger groups. Also I like the way he uses his own experience in relation to the content/topic, this makes people relate and remember in a better way. That same experience also makes sure he has a solution or best practice for everything.

Jeroen is a true leader who puts his passion into every single training or workshop. He fundamentally understands the importance of customer centricity and caring more about the details. His training is simply profound and challenges the hospitality DNA of every trainee, because of his longstanding expertise in this field. Keep up the great work!

Jeroen is a trainer with incredible passion and experience. He shares his knowledge with great care and attention to detail. Jeroen is also a true inspirator when it comes to the things that make a real difference in a training. In just three days, I learned so much, never lost focus for a moment, and truly enjoyed his way of engaging and entertaining a group. With so much passion, thank you Jeroen!

I first met Jeroen whilst working on a new project for the Address Hotels Cluster. As a consultant trainer and expert in structural change into a new NXT Level innovative culture, Jeroen was heading up the leadership training. He is extremely professional in training and has an ability to connect emotionally with his delegates. His humbleness and ability to be so open about his own experiences and stretches, enabled an immediate buy in with the leaders. He trains with clear examples and solid experiences from the field which is up to date and relevant. He is not afraid to highlight any challenges ensuring that everyone is at the same pace.

Delighted to extend my warmest recommendation to the Traineroo team! Our collaboration has been more than a professional partnership; it’s been a journey where we’ve grown together, sparring side by side on equal ground. The Traineroo team’s contribution to creating the HRS Culture Coach toolkit and the Train the Trainer program has been instrumental in our Culture Activation Program’s success. I’m grateful for the countless sparring hours. Looking forward to continuing this incredible journey with Traineroo in the new year.

Passionate, dedicated, challenging and good understanding of our business made Jeroen a great match to design and execute our blueprint. With his focus to deliver but with a good eye for the sensitivities in the organisation, Jeroen and his team managed to run a very successful Casting Event in Curacao! We worked with Traineroo to further shape our blueprint (Culture DNA), sharpen our mission/vision, worked on leadership and the desired guest experience. Jeroen reflected in such a way that it was maybe the greatest gift he gave us, it was exactly what we needed as a company to take the next steps and further grow towards the future.

Wereldhave Netherlands have worked with Traineroo for the roll-out of the first phase of our online shopping center platform. Jeroen joined us in the presentation to all retailers of our shopping centers and had a great presentation about what social media can offer for retailers nowadays. Many good, practical and handson examples made all retailers very enthousiastic about implementing this into their business model as a new way of communicating with their clients and to improve their existing business and marketing/communication strategy! Online is no longer only a threat but now also an opportunity for our retailers!

Traineroo led the design and facilitation of a Train the Trainer Program at The Social Hub where he helped our team coach in-house trainers on topics ranging from leadership to new standards. Jeroen led the group with such grace and empathy! He clearly understands the needs of our business and how to translate these so that trainers know how to best deliver them to staff at our Hubs. Jeroen delivered feedback to all of us on our facilitation styles and taught us how to improve at it – something I believe L&D professionals don’t get enough chances to be part of. Highly recommend working with him and his superb staff at Traineroo who are great partners in the L&D space at TSH. Thanks for everything!

Driven and enthusiastic professionals who have an exceptional ability to educate organizations about their field of expertise: customer experience. The sessions Jeroen conducted for us were highly valuable in raising our team’s awareness, and far beyond that. At our request, the sessions were designed to be practical and directly applicable. Jeroen’s advice has helped us take significant steps forward, with the first results visible right away.