- Identifying the gap between desired- and actual customer experience.
- Reporting including advice to improve the customer experience.
- The final result: increased customer engagement and loyal customers.
THE NUMBERS TELL THE TALE
RESULTS AND KPI’S
Customer Experience is simply a result of inspiring leadership and a stimulating working climate. We do not only measure customer engagement with our mystery visits or calls, but we also measure employee satisfaction (employee engagement) and customer satisfaction. All results will be published in a real-time online dashboard. So you can take proper action when and where necessary. Have a look at the services we offer in collaboration with our partner Inprove.