Do you want to take customer experience in your organisation to the next level? Traineroo is specialised in customer experience and service. And more specifically: changing behaviour. No boring training programs with the well-known models. A session with “experience based” assignments, reflection on behaviour and lots of energy!
Customer Experience is a hot topic. We all believe it’s important. And yet, our own truly exceptionally customer experiences can be counted on one hand. How do you really make a difference for your customers? And what does that require of the behaviour of employees? To what extent does leadership in the organisation contribute to this? We regularly share interesting articles, white-papers and podcasts about customer experience, hospitality and service. Do you want to stay informed about new updates and events? Sign up for our monthly Traineroo Update!
Compliments come in all shapes and sizes. Yet, compliments, no matter how big or small, can make anyone feel good. It’s the little things like sincere compliments that can change how people view and relate to you, and just one good compliment can make someone’s entire day better. Today, on compliment day, dish out your best compliments keeping the 7 tips and tricks in mind.
We have known all along that to get any semblance of a culture going within an organization, the first and foremost requirement is to create a Culture of Trust. Nothing more can provide a base as strong as trust for any company culture to grow and prosper. Why? Because apart from the thousands of researches which have demonstrated this, human nature is it’s biggest supporter…
When you want to work more efficiently, automation is key. The urgency to implement new software solutions has been given a huge boost by COVID-19. One of the most underestimated parts of a successful software implementation is the facilitation of behavioural change. And in most cases even a cultural change.
Love the style! As a trainer, it’s always great to watch fellow trainers work. I felt energized and inspired in the two days I spent with their trainer Jeroen van der Schenk and, to prove you can still teach old dogs tricks, I learned a few tips from him!
It has been an absolutely pleasure and true gem working with them! They are true customer experience professionals and have been a key player in our Brand activation journey. Jeroen is an expert in advising, coaching, and inspiring his audience. He made a significant impact on our teams’ behavior to help them engage on a delight level with our guests and team members. It’s with absolute confidence that I would recommend them to any company looking to improve their culture & customer experiences.
I first met Jeroen whilst working on a new project for The Address Hotels Cluster. As a consultant trainer and expert in structural change into a new NXT Level innovative culture, Jeroen was heading up the leadership training. He is extremely professional in training and has an ability to connect emotionally with his delegates. His humbleness and ability to be so open about his own experiences and stretches, enabled an immediate buy in with the leaders. He trains with clear examples and solid experiences from the field which is up to date and relevant. He is not afraid to highlight any challenges ensuring that everyone is at the same pace. Over the COVID-19 lock-down he continued an online 8-week training program, keeping our hotels to remain connected, keeping alive the work and mindset shift pre COVID. I would have no challenge in recommending him to other companies and organisations and would love to continue to work with him in the future – a true gentleman.
At Doove Care Group we have the ambition to grow in leadership with our management team. As a manager in a growing organisation, you will be in charge of increasingly large teams and you will have to develop skills to deal with that. The board and management of Doove Care Group have been working with Erik van Straaten and Nino Jacobs for several years now. And for good reasons. Erik and Nino immersed themselves in our organisation, but also in our people. They quickly get to know your team and understand the challenges that needs to be worked on. Several times a year, Erik and Nino coach our team through the pitfalls of growing organisations. How do you get your team on board in changes? How do you deal with resistance? But also soft skills of leadership are extensively discussed and there is a lot of attention for mutual relationships in the team. The positive effect of development in leadership and team dynamics we are experiencing is extremely important. Erik and Nino facilitate, direct and organise based on their vision of leadership development. Always in consultation with the management, making it a truly tailor-made solution for our company.
The vitality workshop “Healthy Work Pressure” has given us a better understanding of work stress and the importance of mindset in it. What do you find important and how do you react to situations? When you feel good about yourself as a person, have made good (work) choices and have a positive mindset, you will experience less work stress. In addition, it was very connecting to do this workshop together because we’ve got to know each other better on sensitive topics. This contributed to more understanding for each other!
Jeroen Bosman is an inspiring personality! Spontaneous, full of energy and present in a very positive way. He speaks a huge number of languages, is knowledgeable and ambitious with an eye for detail. Even in difficult situations, he maintains calm with a nice sense of humor. Jeroen is able to have a positive effect on the team and organisation with his methods and attitude!
Together with Jeroen we mapped the Culture DNA of Traffic Service The Netherlands. Thanks to Jeroen’s connecting behaviour, we managed to define our identity within a short period of time. With commitment of all team members! Jeroen has been inspiring, confronting, but above all indispensable to us. #veryhappywiththeresult
We invited Jeroen van der Schenk to lecture at our annual commercial day. The idea was to give our team more insight into the changing ways of (online) communication with our guests. It turned out to be an exceptional, dynamic, and fun session. The professionalism and pleasant approach literally lifted our day: The Sky was certainly The Limit!
Jeroen van der Schenk has provided various training, coaching and presentation sessions for the Ford Academy. This has laid the foundation for awareness of the digital world in our organisation. They can motivate people like no other in an infectious way, both in groups and individually. A pleasant and reliable partner to work with.
Jeroen has a unique way of capturing and engaging small and bigger groups. Also, I like the way he uses his own experience in relation to the content/topic, this makes people relate and remember in a better way. That same experience also makes sure he has a solution or best practice for everything. Jeroen van der Schenk is a one-in-a-million guy, with a great view on customer/guest experience. His universal character fits many (company) cultures.
Jeroen puts his passion into every single training or workshop. And fundamentally understand the importance of customer-centricity and caring more about the details. The trainings are simply profound and challenges the hospitality DNA of every participant, because of his longstanding expertise in this field. Keep up the great work!
Since 2014, Kirsten has been involved in a wide range of strategic projects (IT, HR, Operational, Quality, etc.) during the start-up and upscaling phase of The Student Hotels. I’ve had the pleasure of working with her on most of them. Successful project management is a combination of hard and soft skills. Delivery of the project, on schedule, on budget and the ability to deliver a positive experience to the team around you. Kirsten is a master at managing that combination and always delivers! Very passionate, motivated and focused.
Kirsten Lang is very professional and has extensive relevant expertise. Both in terms of content and project management. She gave me the confidence that the project was in good hands with her. Kirsten made sure that everyone fulfilled his / her tasks, regardless of their position inside or outside the organisation. I also greatly appreciated her critical opinion. She often held up a mirror to the organisation (and me) which prevented us from settling for just 80%. At the same time, Kirsten coped well with decisions that may not have been her immediate preference. All in all, it became a very successful project, both in terms of technical implementation and on the process side (and within budget). Big compliment and I can highly recommend Kirsten as a business partner!
At Lindner Hotels Group, we have had the pleasure of working with Kirsten Lang as our trainer for Revenue Management training courses. We have experienced Kirsten as a very professional trainer, who, thanks to her broad experience, helped improve our training sessions during the preparation. Thanks to her knowledge and motivation, Kirsten provides valuable insights. Her passion for Revenue Management is contagious! We would love to work with Kirsten again in the future.
What a pleasure it is to work with Kirsten! Whether it is the implementation of new information systems across the company, setting up a training program or organising hotel opening teams, Kirsten gets things done. She managed complex projects in our highly dynamic setting, guarding milestones, budgets and quality. And all in a relaxed and fun way, creating buy-in from all involved. Can’t wait for a next project!!
Kirsten Lang provided us with a very targeted revenue management training. We gained a lot of knowledge from a real pro! We have been given many goals to get started with revenue management in the coming year and to broaden and improve the revenue strategy within Hotel Heerlen in a very professional way.
Learned a lot during the 2-day Train-the-Trainer training we had. Traineroo.com nows how to get the best out of people and helps you how to train a group of people, keep their interest (and how to make them quiet 😁). Had to step out of my comfortzone for, this but I’m proud that I did! Useful skills I can use everyday at my job. Looking forward for the next ones. Thank you Jeroen!