When you want to work more efficiently, automation is key. The urgency to implement new software solutions has been given a huge boost by COVID-19. One of the most underestimated parts of a successful software implementation is the facilitation of behavioural change. And in most cases even a cultural change.
Small or large software implementation projects: research shows that only 19% of all software implementation projects turn out to be successful. And that percentage has remained the same for years. Project teams are getting bigger, communication increased, we focus on training co-workers and of course we are working “agile”. Luckily, because research shows that an agile approach appears to be much more effective than the traditional waterfall (linear) approach. The success rate for agile projects is – depending on the size and complexity of the implementation project – up to 14% – 28% higher.
On top of making an list of features, selecting a software solution and implementing it, you also have to deal with organisational shifts, adaptation of processes and the different interpretation of functions and responsibilities. One of the most underestimated parts of successful software implementation is facilitating behavioural change. And in many cases even a change in corporate culture.
During the masterclass webinar “From Software Implementation to Behavioural Change”, Jeroen van der Schenk explains the importance of context. How do you go from “must use” to “wanting to use”? How do you recognise resistance and how do you deal with it? How do you ensure the project is safeguarded without a process-based approach?
Jeroen van der Schenk is founder of Traineroo.com and has been guiding international organisations in strategy development and cultural change for over 20 years. As he says himself “not bothered by any substantive knowledge”, he looks at organisational issues from a holistic perspective. And therefore often knows how to put his finger on the sore spot in the organisation. Jeroen is pragmatic, sharp as a knife and able to bring complex situations back to the essence.