Jeroen regularly shares articles, interviews and white papers on the topics of customer experience, leadership and trends in hospitality, retail and automotive. Do you want to stay informed about new articles by Jeroen van der Schenk and the other #TeamTraineroo authors? Sign up for our monthly Traineroo Update!
When you want to work more efficiently, automation is key. The urgency to implement new software solutions has been given a huge boost by COVID-19. One of the most underestimated parts of a successful software implementation is the facilitation of behavioural change. And in most cases even a cultural change.
Love the style! As a trainer, it’s always great to watch fellow trainers work. I felt energized and inspired in the two days I spent with their trainer Jeroen van der Schenk and, to prove you can still teach old dogs tricks, I learned a few tips from him!
It has been an absolutely pleasure and true gem working with them! They are true customer experience professionals and have been a key player in our Brand activation journey. Jeroen is an expert in advising, coaching, and inspiring his audience. He made a significant impact on our teams’ behavior to help them engage on a delight level with our guests and team members. It’s with absolute confidence that I would recommend them to any company looking to improve their culture & customer experiences.
The leadership program learned me to be a more empowering and recognizing leader towards my team. The virtual classroom sessions were a valuable addition to the training program. I loved the Leadership Karaoke! I have gained insights to optimize and nurture the talents within my team and worked on my coaching skills. I highly recommend this leadership training!
Passionate, dedicated, challenging and good understanding of our business made Jeroen a great match to design and execute our blueprint. With his focus to deliver but with a good eye for the sensitivities in the organisation, Jeroen and his team managed to run a very successful Casting Event in Curacao! Behind the scenes we worked with Jeroen to further shape our blueprint, sharpen our mission/vision, worked on leadership and the desired guest experience. With his pragmatic and challenging approach we managed to have a blueprint in a very short time frame which helped us to recruit the right people, designed the desired guest journey and at the same time to measure it, but above all, Jeroen reflected in such a way that it was maybe the greatest gift he gave us, it was exactly what we needed as a company to take the next steps and further grow towards the future.
I first met Jeroen whilst working on a new project for The Address Hotels Cluster. As a consultant trainer and expert in structural change into a new NXT Level innovative culture, Jeroen was heading up the leadership training. He is extremely professional in training and has an ability to connect emotionally with his delegates. His humbleness and ability to be so open about his own experiences and stretches, enabled an immediate buy in with the leaders. He trains with clear examples and solid experiences from the field which is up to date and relevant. He is not afraid to highlight any challenges ensuring that everyone is at the same pace. Over the COVID-19 lock-down he continued an online 8-week training program, keeping our hotels to remain connected, keeping alive the work and mindset shift pre COVID. I would have no challenge in recommending him to other companies and organisations and would love to continue to work with him in the future – a true gentleman.
Back to the context! How you look at something determines your behaviour, and thus the result! I have learned to apply the dosing of energy in giving training and presentations. During the Train-the-Trainer sessions I gained more insight into how I communicate and the effect on others. Eye-opener was the secondary importance of the training subject. With the right skills, you can facilitate training courses & workshops on any subject!
Together with Jeroen we mapped the Culture DNA of Traffic Service The Netherlands. Thanks to Jeroen’s connecting behaviour, we managed to define our identity within a short period of time. With commitment of all team members! Jeroen has been inspiring, confronting, but above all indispensable to us. #veryhappywiththeresult
We invited Jeroen van der Schenk to lecture at our annual commercial day. The idea was to give our team more insight into the changing ways of (online) communication with our guests. It turned out to be an exceptional, dynamic, and fun session. The professionalism and pleasant approach literally lifted our day: The Sky was certainly The Limit!
Jeroen van der Schenk has provided various training, coaching and presentation sessions for the Ford Academy. This has laid the foundation for awareness of the digital world in our organisation. They can motivate people like no other in an infectious way, both in groups and individually. A pleasant and reliable partner to work with.
Jeroen has a unique way of capturing and engaging small and bigger groups. Also, I like the way he uses his own experience in relation to the content/topic, this makes people relate and remember in a better way. That same experience also makes sure he has a solution or best practice for everything. Jeroen van der Schenk is a one-in-a-million guy, with a great view on customer/guest experience. His universal character fits many (company) cultures.
Jeroen puts his passion into every single training or workshop. And fundamentally understand the importance of customer-centricity and caring more about the details. The trainings are simply profound and challenges the hospitality DNA of every participant, because of his longstanding expertise in this field. Keep up the great work!