ABOUT THE CUSTOMER ENGAGEMENT SURVEY
By measuring customer engagement, customer satisfaction and/or customer experience, you gain insight into the extent to which customers or guests appreciate your products and services. What are true delighters for your customers? And what do you need to do differently to make them true ambassadors of your organization? Customer engagement data is often used in training courses and workshops. Traineroo develops, implements and analyzes Customer Engagement Surveys for companies in the hospitality, retail and automotive industry. Curious about your NPS (Net Promoter Score)? We have default surveys available per industry, but we can also design them to match your company purpose and core values. Learn more? Please contact us by clicking the button below. We’ll get back to you within 8 hours!
Survey Development
Implementation
Distribution of surveys
Process and analyse data
Reporting & interpretation
Short-cyclical improvement flows
Consultancy
Iedereen heeft wel eens te maken met een ontevreden klant of gast. Kan gebeuren. Helaas is dat eeuwige ‘gratis kopje koffie’ niet de oplossing (tenzij de klacht de kwaliteit van de koffie betreft) voor elke klacht. En de standaard tegoed-bon van € 10,00 ook niet. Integendeel. In veel gevallen is het een belediging. Het goed omgaan met klachten en bezwaren vraagt inlevingsvermogen én de juiste vaardigheden. Daarin ontwikkelen is de moeite waard!
Je hoeft niet ziek te zijn om beter te worden! Wil jij aan de slag met vitaliteit in jouw team of organisatie? Wil je dat medewerkers zich sociaal en emotioneel veilig voelen op het werk? Dan is deze workshop ‘Verlangen naar Gezonde Werkdruk’ een prima start!
Consultative Selling, what is it? The CEO of a large car importer once told us: We no longer hire employees from the IVA (Automotive Academy). When a customer walks into the showroom, I need people who can connect. Rather than salesmen with a lot of knowledge about cars. It has turned out to be a trend. The (commercial) world around us is changing. Customers are expecting more and more. Especially related to customer experience!
Promoted from operations towards a leadership role within your organisation? Congratulations, a great step in your career! All eyes are on you. From your employees, but also from your leaders(s) and customers. How are you going to make this happen? How will you be dealing with that older employee who has trained you and who you now suddenly have to manage? How do you find a balance between being part of the team (feels nice and safe right?) and taking on your role as leader of the team? What is your vision for the future of the company and / or your department? How will you get everyone in the team on the same page? Many questions… During this 2-day training Leadership Basics with e-learning modules and practical assignments you will get your answers!
Revenue Management complicated? After this training you will look at your product, service and target audiences in a different way! Best known for ‘price differentiation’ in aviation and the hotel industry. But very easy to apply in other industries. Think of restaurants, road construction (yes really), retail, consultancies … Get to know the basic principles of Revenue Management and boost your revenue!
Presenting for a small group or a large room full of people? It can be fun, really! Do you sometimes look with some jealousy at that colleague who appears to be standing in front of the group with the greatest ease? Do you find it difficult to convey an idea from your head to others? Do you want to learn to hold attention with your presentation, to inspire people and to encourage them to step into action? We ensure that you’ll take the stage with (even) more confidence. Your ideas will get the attention they deserve!
A strategy for the upcoming 10 years? We all know now that that no longer works. The world is changing (too) rapidly. Principles of entrepreneurship in the 21st century: react quickly, regularly recalibrate vision and strategy, put responsibility and authorization where they belong (the upside-down organisational pyramid). And actively involve your team in realising the goals, based on a shared context! During the 2-day training From Strategy to Departmental Action Plan (kick-off training + practical assignments + final training) we guide managers and/or teams to translate the strategy of their organisation into a departmental action plan with concrete actions linked to (department) KPIs.
One of the most frequently asked questions from our customers: Can you deliver a service training for our team? Yes we can. But we don’t. Because it doesn’t make sense to put your team in a room for a day and talk about service and customer experience. Do you really want to improve the level of service and customer experience? Then let’s talk about behavioural change. Let’s talk about mindset. Let’s talk about leadership. Changing behaviour takes time. That’s why we offer a ‘hospitality journey’.
Een training of workshop faciliteren is een vak. Tijdens de training Train-de-Trainer Niveau 2 leer je om met (meer) vertrouwen voor een groep te staan en interactieve trainingen te faciliteren. Je leert alles over leerstijlen van mensen, de opbouw van een training, het managen van energieniveau en natuurlijk de cruciale vaardigheden van vraagstelling, luistervaardigheid, feedback geven & ontvangen, reflecteren en… omgaan met weerstand.
Engage every individual in building more effective relationships at work with this one day live workshop. The DiSC Team training is a personalized learning experience that can benefit every person in the organization— regardless of title or position—in building more effective relationships at work. This training will give insight into the different DiSC profiles within your team and/or organization and teaches participants to understand themselves and others while learning to appreciate different priorities, preferences, and values each individual brings to the workplace.
Do you want to enthuse, motivate and guide your team members to get them best out of themselves? Learn how to have team meetings without leading them and facilitate shift briefings / kick-off sessions that are actually exciting and fun? Train-the-Trainer for Operations will bring on-the-job training and coaching to the next level!
Coaching your employees and team to get the best out of themselves is the most important part of your role as a leader. In most cases you will not consciously experience your coaching activities as ‘coaching’. You guide your team in daily operations. Conducting conversations, giving feedback. Do you want to work in a more structured way on personal- and team development? This 1-day Coaching Skills training course will help you to gain more results out of coaching! In addition to developing your skills in leadership and coaching (connecting, questioning techniques, listening skills, giving feedback) you will practice conducting coaching conversations.
Didn’t find the training you were looking for? Traineroo offers numerous (online) training courses with a wide variety of training topics. All training programs are also available as a custom designed or in-company training program. We are happy to discuss your learning goals in order to design the optimal ‘learning journey’ for you and/or your team!