TRAINING COURSES
TRAINING COURSES
LEARNING
* based on the most recent participant evaluations. After all, you are only as good as your last performance!
LEARNING
Iedereen heeft wel eens te maken met een ontevreden klant of gast. Kan gebeuren. Helaas is dat eeuwige ‘gratis kopje koffie’ niet de oplossing (tenzij de klacht de kwaliteit van de koffie betreft) voor elke klacht. En de standaard tegoed-bon van € 10,00 ook niet. Integendeel. In veel gevallen is het een belediging. Het goed omgaan met klachten en bezwaren vraagt inlevingsvermogen én de juiste vaardigheden. Daarin ontwikkelen is de moeite waard!
Je hoeft niet ziek te zijn om beter te worden! Wil jij aan de slag met vitaliteit in jouw team of organisatie? Wil je dat medewerkers zich sociaal en emotioneel veilig voelen op het werk? Dan is deze workshop ‘Verlangen naar Gezonde Werkdruk’ een prima start!
Consultative Selling, what is it? The CEO of a large car importer once told us: We no longer hire employees from the IVA (Automotive Academy). When a customer walks into the showroom, I need people who can connect. Rather than salesmen with a lot of knowledge about cars. It has turned out to be a trend. The (commercial) world around us is changing. Customers are expecting more and more. Especially related to customer experience!
Promoted from operations towards a leadership role within your organisation? Congratulations, a great step in your career! All eyes are on you. From your employees, but also from your leaders(s) and customers. How are you going to make this happen? How will you be dealing with that older employee who has trained you and who you now suddenly have to manage? How do you find a balance between being part of the team (feels nice and safe right?) and taking on your role as leader of the team? What is your vision for the future of the company and / or your department? How will you get everyone in the team on the same page? Many questions… During this 2-day training Leadership Basics with e-learning modules and practical assignments you will get your answers!
Revenue Management complicated? After this training you will look at your product, service and target audiences in a different way! Best known for ‘price differentiation’ in aviation and the hotel industry. But very easy to apply in other industries. Think of restaurants, road construction (yes really), retail, consultancies … Get to know the basic principles of Revenue Management and boost your revenue!
Presenting for a small group or a large room full of people? It can be fun, really! Do you sometimes look with some jealousy at that colleague who appears to be standing in front of the group with the greatest ease? Do you find it difficult to convey an idea from your head to others? Do you want to learn to hold attention with your presentation, to inspire people and to encourage them to step into action? We ensure that you’ll take the stage with (even) more confidence. Your ideas will get the attention they deserve!
A strategy for the upcoming 10 years? We all know now that that no longer works. The world is changing (too) rapidly. Principles of entrepreneurship in the 21st century: react quickly, regularly recalibrate vision and strategy, put responsibility and authorization where they belong (the upside-down organisational pyramid). And actively involve your team in realising the goals, based on a shared context! During the 2-day training From Strategy to Departmental Action Plan (kick-off training + practical assignments + final training) we guide managers and/or teams to translate the strategy of their organisation into a departmental action plan with concrete actions linked to (department) KPIs.
One of the most frequently asked questions from our customers: Can you deliver a service training for our team? Yes we can. But we don’t. Because it doesn’t make sense to put your team in a room for a day and talk about service and customer experience. Do you really want to improve the level of service and customer experience? Then let’s talk about behavioural change. Let’s talk about mindset. Let’s talk about leadership. Changing behaviour takes time. That’s why we offer a ‘hospitality journey’.
Een training of workshop faciliteren is een vak. Tijdens de training Train-de-Trainer Niveau 2 leer je om met (meer) vertrouwen voor een groep te staan en interactieve trainingen te faciliteren. Je leert alles over leerstijlen van mensen, de opbouw van een training, het managen van energieniveau en natuurlijk de cruciale vaardigheden van vraagstelling, luistervaardigheid, feedback geven & ontvangen, reflecteren en… omgaan met weerstand.
Engage every individual in building more effective relationships at work with this one day live workshop. The DiSC Team training is a personalized learning experience that can benefit every person in the organization— regardless of title or position—in building more effective relationships at work. This training will give insight into the different DiSC profiles within your team and/or organization and teaches participants to understand themselves and others while learning to appreciate different priorities, preferences, and values each individual brings to the workplace.
Do you want to enthuse, motivate and guide your team members to get them best out of themselves? Learn how to have team meetings without leading them and facilitate shift briefings / kick-off sessions that are actually exciting and fun? Train-the-Trainer for Operations will bring on-the-job training and coaching to the next level!
Coaching your employees and team to get the best out of themselves is the most important part of your role as a leader. In most cases you will not consciously experience your coaching activities as ‘coaching’. You guide your team in daily operations. Conducting conversations, giving feedback. Do you want to work in a more structured way on personal- and team development? This 1-day Coaching Skills training course will help you to gain more results out of coaching! In addition to developing your skills in leadership and coaching (connecting, questioning techniques, listening skills, giving feedback) you will practice conducting coaching conversations.
Didn’t find the training you were looking for? Traineroo offers numerous (online) training courses with a wide variety of training topics. All training programs are also available as a custom designed or in-company training program. We are happy to discuss your learning goals in order to design the optimal ‘learning journey’ for you and/or your team!
Love the style! As a trainer, it’s always great to watch fellow trainers work. I felt energized and inspired in the two days I spent with their trainer Jeroen van der Schenk and, to prove you can still teach old dogs tricks, I learned a few tips from him!
I first met Jeroen whilst working on a new project for The Address Hotels Cluster. As a consultant trainer and expert in structural change into a new NXT Level innovative culture, Jeroen was heading up the leadership training. He is extremely professional in training and has an ability to connect emotionally with his delegates. His humbleness and ability to be so open about his own experiences and stretches, enabled an immediate buy in with the leaders. He trains with clear examples and solid experiences from the field which is up to date and relevant. He is not afraid to highlight any challenges ensuring that everyone is at the same pace. Over the COVID-19 lock-down he continued an online 8-week training program, keeping our hotels to remain connected, keeping alive the work and mindset shift pre COVID. I would have no challenge in recommending him to other companies and organisations and would love to continue to work with him in the future – a true gentleman.
At Doove Care Group we have the ambition to grow in leadership with our management team. As a manager in a growing organisation, you will be in charge of increasingly large teams and you will have to develop skills to deal with that. The board and management of Doove Care Group have been working with Erik van Straaten and Nino Jacobs for several years now. And for good reasons. Erik and Nino immersed themselves in our organisation, but also in our people. They quickly get to know your team and understand the challenges that needs to be worked on. Several times a year, Erik and Nino coach our team through the pitfalls of growing organisations. How do you get your team on board in changes? How do you deal with resistance? But also soft skills of leadership are extensively discussed and there is a lot of attention for mutual relationships in the team. The positive effect of development in leadership and team dynamics we are experiencing is extremely important. Erik and Nino facilitate, direct and organise based on their vision of leadership development. Always in consultation with the management, making it a truly tailor-made solution for our company.
The vitality workshop “Healthy Work Pressure” has given us a better understanding of work stress and the importance of mindset in it. What do you find important and how do you react to situations? When you feel good about yourself as a person, have made good (work) choices and have a positive mindset, you will experience less work stress. In addition, it was very connecting to do this workshop together because we’ve got to know each other better on sensitive topics. This contributed to more understanding for each other!
Jeroen Bosman is an inspiring personality! Spontaneous, full of energy and present in a very positive way. He speaks a huge number of languages, is knowledgeable and ambitious with an eye for detail. Even in difficult situations, he maintains calm with a nice sense of humor. Jeroen is able to have a positive effect on the team and organisation with his methods and attitude!
Together with Jeroen we mapped the Culture DNA of Traffic Service The Netherlands. Thanks to Jeroen’s connecting behaviour, we managed to define our identity within a short period of time. With commitment of all team members! Jeroen has been inspiring, confronting, but above all indispensable to us. #veryhappywiththeresult
We invited Jeroen van der Schenk to lecture at our annual commercial day. The idea was to give our team more insight into the changing ways of (online) communication with our guests. It turned out to be an exceptional, dynamic, and fun session. The professionalism and pleasant approach literally lifted our day: The Sky was certainly The Limit!
Jeroen van der Schenk has provided various training, coaching and presentation sessions for the Ford Academy. This has laid the foundation for awareness of the digital world in our organisation. They can motivate people like no other in an infectious way, both in groups and individually. A pleasant and reliable partner to work with.
Jeroen has a unique way of capturing and engaging small and bigger groups. Also, I like the way he uses his own experience in relation to the content/topic, this makes people relate and remember in a better way. That same experience also makes sure he has a solution or best practice for everything. Jeroen van der Schenk is a one-in-a-million guy, with a great view on customer/guest experience. His universal character fits many (company) cultures.
Jeroen puts his passion into every single training or workshop. And fundamentally understand the importance of customer-centricity and caring more about the details. The trainings are simply profound and challenges the hospitality DNA of every participant, because of his longstanding expertise in this field. Keep up the great work!
Since 2014, Kirsten has been involved in a wide range of strategic projects (IT, HR, Operational, Quality, etc.) during the start-up and upscaling phase of The Student Hotels. I’ve had the pleasure of working with her on most of them. Successful project management is a combination of hard and soft skills. Delivery of the project, on schedule, on budget and the ability to deliver a positive experience to the team around you. Kirsten is a master at managing that combination and always delivers! Very passionate, motivated and focused.
Kirsten Lang is very professional and has extensive relevant expertise. Both in terms of content and project management. She gave me the confidence that the project was in good hands with her. Kirsten made sure that everyone fulfilled his / her tasks, regardless of their position inside or outside the organisation. I also greatly appreciated her critical opinion. She often held up a mirror to the organisation (and me) which prevented us from settling for just 80%. At the same time, Kirsten coped well with decisions that may not have been her immediate preference. All in all, it became a very successful project, both in terms of technical implementation and on the process side (and within budget). Big compliment and I can highly recommend Kirsten as a business partner!
At Lindner Hotels Group, we have had the pleasure of working with Kirsten Lang as our trainer for Revenue Management training courses. We have experienced Kirsten as a very professional trainer, who, thanks to her broad experience, helped improve our training sessions during the preparation. Thanks to her knowledge and motivation, Kirsten provides valuable insights. Her passion for Revenue Management is contagious! We would love to work with Kirsten again in the future.
What a pleasure it is to work with Kirsten! Whether it is the implementation of new information systems across the company, setting up a training program or organising hotel opening teams, Kirsten gets things done. She managed complex projects in our highly dynamic setting, guarding milestones, budgets and quality. And all in a relaxed and fun way, creating buy-in from all involved. Can’t wait for a next project!!
Kirsten Lang provided us with a very targeted revenue management training. We gained a lot of knowledge from a real pro! We have been given many goals to get started with revenue management in the coming year and to broaden and improve the revenue strategy within Hotel Heerlen in a very professional way.
Learned a lot during the 2-day Train-the-Trainer training we had. Traineroo.com nows how to get the best out of people and helps you how to train a group of people, keep their interest (and how to make them quiet 😁). Had to step out of my comfortzone for, this but I’m proud that I did! Useful skills I can use everyday at my job. Looking forward for the next ones. Thank you Jeroen!
Over a 3-day Train the Trainer program, I had the pleasure of being trained by Jeroen van der Schenk! This was one of the best training experiences I have had in a long time. I was fully engaged throughout the process through the captivating works of Jeroen and his team! His leadership, attentiveness, charisma and humour made all the activities interesting, digestible and enjoyable, and I now have the necessary skills to be a Trainer. Thank you for inspiring me, Jeroen!
Our trainers and learning design experts regularly share inspiring articles on trends and developments in the field of leadership development, customer experience and personal development. But also about interesting cases, white-papers and much more! Stay informed? Sign up for the Traineroo Updates!
Measuring the Return on Investment (ROI) in learning and development initiatives is tough to do. The impact of the learning programs can only be truly measured over a period of time. High impact learning organizations, tend to significantly outperform their peers in several areas. Learn more about learning longevity and download our white-paper, including 5 free L&D tools!
One of the most challenging parts of facilitating training sessions: actively managing the energy level to enhance learning and engagement. The use of music during a training, workshop or event – if chosen properly – contributes to creating the right atmosphere and will drive the learning experience and participant performance.
Compliments come in all shapes and sizes. Yet, compliments, no matter how big or small, can make anyone feel good. It’s the little things like sincere compliments that can change how people view and relate to you, and just one good compliment can make someone’s entire day better. Today, on compliment day, dish out your best compliments keeping the 7 tips and tricks in mind.
